Refund policy

At pH-Balans, we want you to feel confident about your purchase. Below we describe how the right of withdrawal, returns, complaints and refunds work when you shop at phbalans.com.

Right of withdrawal

As a consumer, you normally have the right to withdraw from your purchase within 14 days from the day you, or someone appointed by you, received the goods. This applies to distance purchases, for example via our online store.

To exercise your right of withdrawal, you need to notify us within the withdrawal period. You can do this via our digital withdrawal function in the online store, through your customer account, or by contacting us at:

Email: info@phbalans.com
Company: Sweden Naturals AB
Website: phbalans.com

You do not need to give any reason for withdrawing from the purchase.

Returning products

Once you have notified us that you wish to withdraw from your purchase, the goods must be sent back to us without undue delay.

The product must be returned in essentially unchanged condition. For products that are sealed for health, hygiene or food safety reasons, the right of withdrawal normally cannot be exercised if the seal has been broken after delivery.

Returns are sent to:

Sweden Naturals AB
Fisketorp 25
455 96 Hedekas
Sweden

The customer is responsible for the return shipping cost, unless we have expressly stated otherwise or the return is due to an error on our part.

Refunds

Once we have received and inspected the return, we will refund the amount you are entitled to. The refund is normally made using the same payment method used for the purchase, unless otherwise agreed.

We will issue the refund without undue delay and no later than within 14 days of receiving your notice that you wish to withdraw from the purchase. However, we may withhold the refund until we have received the goods back or until you have provided proof that the goods have been sent back.

Any diminished value may be deducted from the refund if the goods have been handled more than necessary to establish their nature or function.

Uncollected parcels

If a parcel is not collected and is therefore returned to us, we may charge a fee covering the actual costs incurred, such as shipping, return shipping and handling.

Complaints

If an item is faulty, damaged or does not match your order, please contact us as soon as possible at:

Email: info@phbalans.com

Describe the fault and preferably attach pictures. If the complaint is approved, we will cover the return shipping and help you with a replacement item, price reduction or refund in accordance with applicable consumer legislation.

Digital withdrawal function

If you purchased the item via phbalans.com, you can use our digital withdrawal function to notify us that you wish to withdraw from your purchase. The function is available on the same website where the purchase was made. When you use the function, you will receive a confirmation that your request has been received. The requirement for an electronic withdrawal function applies to contracts concluded via a website or app.

Contact

If you have questions about returns, refunds or complaints, you are welcome to contact us:

pH-Balans
Email: info@phbalans.com
Website: phbalans.com